Shipping policy
Estimated shipping times
Processing times for orders are generally within 1-3 weeks. It can then take USPS up to 5 business days to ship within the US. During convention season, processing times can take longer.
Customs Duties and Taxes
Please be aware that all international orders may be subject to additional customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer and not SenpaiSquad. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend you contact your local customs office for further information. By purchasing from SenpaiSquad, you agree to fulfill any financial obligations for customs duties, taxes, or other fees as required by your country’s laws.
Incorrect shipping address
Please ensure that your shipping address is correct before finalizing the order.
If you have made a mistake, please email kim@senpaisquad.net or use our contact form. Include the order number, name and correct shipping address within the body of the email. We will try our best to correct the address before it’s shipped out, however we can not guarantee anything. It is ultimately the buyers responsibility to make sure the information is correct before placing the order.
If the package has been returned to us for incorrect address, we will email you to ask for the correct shipping address. We will re-ship it once as a courtesy. If returned again, we will ask you to cover the shipping cost.
Tracking Number
We have recently switched shipping options to include tracking number with your shipment. Please make sure you enter your email correctly so that the tracking number can be emailed to you. Due to large volume in shipments, there’s a small chance that the tracking number may have not been emailed to you. If so, please email us and we will attempt to find it for you.